Field Service Engineer
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
- Snacks provided
- Vision insurance
Full Job Description
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About us
AYALYTICAL INSTRUMENTS, INC is a prominent proprietor of the top global petroleum testing manufacturers, helping our customers to meet the growing demands of the industrial world one test at a time.
Our work environment includes:
- Modern office setting
- Snacks & coffee provided
- Dog friendly office
- Regular team events
- Professional development opportunities
Company Overview:
Join our innovative team at Ayalytical Instruments, a leading provider in the industry of high-precision measuring instruments for physical, chemical, and mechanical in the Oil and Gas industry . We pride ourselves on our commitment to excellence, cutting-edge technology, and fostering a collaborative and supportive work environment. At Ayalytical Instruments, we are dedicated to the growth and development of our employees, offering ample opportunities for professional advancement.Job Description:
We are seeking a dynamic and skilled In-House / Field Service Technician to become an integral part of our team. This role involves servicing and maintaining our state-of-the-art measuring instruments, ensuring optimal performance and customer satisfaction. The ideal candidate will be a problem-solver, enthusiastic about technology. We are dedicated to delivering outstanding customer service, with customer satisfaction as our top priority.
Key Responsibilities:
- Provide comprehensive service and support to customers during field visits and in-house repairs.
- Efficiently use the company CRM for service quotes, tracking repair statuses, and maintaining a troubleshooting log.
- Conduct onsite installations, repairs, and preventive maintenance with precision and expertise.
- Manage a travel schedule of up to 50%, including planning, customer issue documentation, ordering parts, and travel arrangements.
- Diagnose and solve technical issues, offering timely and effective solutions.
- Maintain thorough service and expense reports, and actively promote our service offerings.
- Adhere to all company procedures and protocols, fostering teamwork and information sharing within the technical team.
- Understand and meet customer needs, providing high-quality recommendations and briefings.
- Cultivate positive customer relationships, enhancing customer satisfaction and loyalty.
Requirements:
- 2 years of demonstrated field service experience, with a strong foundation in troubleshooting and servicing technical equipment.
- Fluent in English
- Excellent communication skills, both verbal and written.
- Flexibility and openness to adapt to changing schedules.
- Willingness to travel, including overnight stays, for service and maintenance tasks.
- Team-oriented mindset with a focus on collaboration and problem-solving.
- Ability to work with electronic schematics, test equipment, and repair tools.
- Associate’s degree in engineering or related technical field.
- Valid driver’s license.
Why Join Us?
- Competitive Salary: $45,000.00 to $65,000.00/year, commensurate with experience.
- Professional Growth: Opportunities for advancement in a long-term position within a growing company.
- Training and Development: Access to training programs to enhance your skills and knowledge.
- Dynamic Work Environment: Experience a varied workday, with a balance between in-house assignments and field service visits.
- Supportive Team Culture: Be part of a team that values each member’s contribution and fosters a collaborative work environment.
Additional Benefits to Consider Adding:
- Health, dental, and vision insurance
- Retirement plan options
- Paid time off (vacation, sick, and personal days)
- Employee development and training programs
- Recognition programs and career advancement opportunities
Job Type: Full-time
Pay: $45,000.00 – $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Willingness to travel:
- 50% (Required)
Work Location: In person
